Information

Have a question you can’t find the answer to? We’ve got you covered with festival information and answers to frequently asked questions.

Festival Information

  1. Festival Dates & Hours
  2. Lost Something at Lollapalooza?
  3. Box Office Location & Hours
  4. Festival Map
  5. Security Screening & Entry
  6. Allowed & Prohibited Items
  7. Exiting & Re-Entering The Festival
  8. Safety at Lolla
  9. Locker Rentals & Mobile Charging
  10. Children at Lollapalooza
  11. Is there a Lollapalooza Mobile App?
  12. Lolla Live Broadcast
  13. Lolla Cashless, Credit Cards and ATMs
  14. Sustainability
  15. Legal & Privacy Information
  1. Festival Dates & Hours

    Lollapalooza takes place Thursday, August 1 – Sunday, August 4, 2019 at Grant Park in Chicago, IL. The festival hours are 11AM – 10PM each day.

  2. Lost Something at Lollapalooza?

    ON TUESDAY, AUGUST 7th
    Lost & Found pickup on Tuesday, August 7th will run from 12 – 6 PM and will be located at the Hilton Chicago:

    720 South Michigan Avenue, Chicago IL 60605
    Astoria Room, 3rd Floor

    AFTER TUESDAY, AUGUST 7th
    If you were unable to stop by, go to www.lolla.com/lostfound to search for missing items or to file a claim for lost and found items. Items will be held for 60 days before being donated to local charities.

  3. Box Office Location & Hours

    Stay tuned for 2019 Box Office Location & Hours.

  4. Festival Map

    The 2019 Festival Map will be released closer to the festival. Check out the 2018 Festival Map below.

  5. Security Screening & Entry

    For the safety of everyone entering the festival, all patrons are subject to a full and complete search prior to entry.

    Please review the Allowed & Prohibited items list for a stress-free entry process.

    By purchasing a ticket, you agree to submit to a full body pat-down and magnetometer screening before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian.

    All bags will be searched before entry. To speed up entry, leave your bags at home, and take advantage of our No Bag Express Lanes.

    Persons that refuse to comply with the search policy will be refused entry into the event.

    At any time during the entry process if you have questions, ask for assistance from Festival Staff located at the front gates.

  6. Allowed & Prohibited Items

    Guests and their belongings are subject to search upon each entry to the festival. To get into the festival as quickly as possible leave your bag at home and utilize the NO Bag Express Lane. If you do bring a bag look for signage to direct you to the correct line for screening.

    The following items are ALLOWED* at Lollapalooza:

    • Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm), or 30 linear inches (75cm) in total, and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Hydration packs are allowed but must be emptied of all liquid and have no more than two pockets in addition to the one holding the water reservoir. Learn more here.
    • Strollers
    • Binoculars
    • Blankets, Sheets, Towels
    • Cameras (basic point and shoot consumer-grade cameras) without detachable lenses and other accessories (monopods, selfie sticks, tripods, GoPro mounts, and other attachments are not allowed)
    • GoPro cameras without accessories
    • Sealed sunscreen lotion (no aerosol containers)
    • Empty hydration packs and water bottles (plastic or aluminum). Max size 36oz. for Yeti type hydration rambler (www.yeti.com/rambler)
    • Prescription Medicine Requirements:
      • Anyone needing prescription medicine at the festival must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
      • Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler. Per Chicago Park District Policy there is no smoking or vaping in Grant Park.
      • Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

    The following items are PROHIBITED* at Lollapalooza:

    • Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm), or 30 linear inches (75cm) in total, and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Hydration packs are allowed but must be emptied of all liquid and have no more than two pockets in addition to the one holding the water reservoir.
    • No Cigarettes, E-Cigs or Vaping devices (Chicago Parks Department Policy)
    • Aerosol containers (including sunscreen and personal beauty products)
    • Any and all professional audio recording equipment
    • Any and all professional video equipment – no video recording will be allowed
    • Professional cameras (any camera with the option to detach a lens)
    • Any and all camera accessories, such as selfie sticks, tripods, monopods, go pro mounts and attachments, detachable lenses, or other commercial equipment
    • Drones or any other remote flying device
    • Frisbees
    • Totems, Flags, Banners
    • Coolers of any kind (exceptions may be made for medical use)
    • Framed backpacks
    • Hammocks
    • Glass Containers
    • Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc)
    • Illegal and Illicit substances of any kind
    • Drugs or drug paraphernalia
    • Outside food or beverage (including alcohol) of any kind
    • Umbrellas
    • Professional-grade radios or walkie-talkies
    • Pets (except for service animals)
    • Skateboards, scooters, bicycles, wagons, carts (including red wagons) or any personal motorized vehicles
    • Tents, canopies, or shade structures of any kind
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
    • Large wallet and waist chains that exceed 12 inches in length and width of 1 inch
    • Bicycle chains and other such chains will not be allowed
    • Bicycles inside the festival grounds (free parking is available near festival entrance)
    • No Chairs of any kind
    • No Inflatable furniture. Rafts, chairs, etc.
    • Per Chicago Parks Policy all parks are non-smoking

    *SUBJECT TO CHANGE

  7. Exiting & Re-Entering The Festival

    All ticketholders are allowed to enter the festival 3 times per day. If you leave the festival grounds you must scan out. Wristband holders and their belongings will be searched each time they enter festival grounds. At the end of the night proceed to exits on Balbo and Jackson as well as the main entry gates from which you entered.

  8. Safety at Lolla

    We want every fan to feel safe at the festival. Our Safety Page is the place to find our anti-harassment policy, get tips to come prepared, learn where and how to find help at the festival, and read about security measures we have in place. Specific questions regarding safety, security, medical, and any others can be directed to info@lollapalooza.com. If you have an immediate need while on-site seek out any festival staffer, police, fire, or security.

  9. Locker Rentals & Mobile Charging

    Do you want a safe and secure place to store your things and keep your phone charged while you enjoy Lollapalooza? We offer 4-Day, 3-Day, 2-Day and 1-Day rental lockers available near the main entrance, so you can free up your hands and avoid losing any personal items during the show. Click here to reserve your locker in advance and secure the best available pricing.

  10. Children at Lollapalooza

    Coming to the festival with kids in tow? Lollapalooza invites music fans of all ages, including kids! Kidzapalooza runs parallel to Lollapalooza all in its own securely designated area at Grant Park. Kidzapalooza opens at 11AM and closes at 7PM each day of the festival, and creates an environment for parents and children to enjoy family-friendly music on the Kidzapalooza stage. While you’re listening, feel free to make some art & crafts to remember sharing these memories with your kids! Check out Kidzapalooza here.

    Children 10 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

  11. Is there a Lollapalooza Mobile App?

    Download The Official Mobile App for Android and iPhone now to have all you need to know at your fingertips!

    Also, remember to opt-in for Push Notifications to stay in the loop on important updates, fun giveaways, schedule changes, and emergency information all weekend long!

  12. Lolla Live Broadcast

    Watching from home? Once again we’ve partnered with Red Bull TV to bring the Lolla Live Broadcast to a screen near you.

    Access festival coverage from anywhere at redbull.tv/lollapalooza, lollapalooza.com or on the Red Bull TV app, which is available for free on all connected devices or via Facebook, YouTube, and Twitch.

  13. Lolla Cashless, Credit Cards and ATMs

    Want to leave your cash and credit cards at home? Register for Lolla Cashless presented by Citi when you activate your wristband at home or at the fest to make payments at the LollaShop, Chow Town, Lolla Market, Bars and other stores around the park.

    The Lolla Shop, Bars and most (but not all) vendors will accept credit/debit cards. Need cash? Check the festival map to see where ATM’s are located throughout the park (with applicable service fees).

    Citi is the Official Card of Lollapalooza.

  14. Sustainability

    Lollapalooza, a 2017 Illinois Sustainability Award recipient, strives to mitigate its impact on the environment. We take a considerable amount of pride in the efforts of our fans in maintaining the integrity of Grant Park over the course of the weekend. Partner with us to reduce the festival’s impact on the environment by participating in recycling initiatives such as Rock and Recycle, diverting waste from going into the landfill by composting your food waste and other compostables, refilling your water bottles, and supporting the wonderful causes you’ll discover at the festival.

  15. Legal & Privacy Information

    You can find that info at our Legal & Privacy Page or our Terms & Conditions Page.

Getting to Lollapalooza

  1. Festival Location
  2. What Are The Transit Options For Lollapalooza?
  3. Where Is The Entrance to Lollapalooza?
  4. ADA Parking, Pick Up, and Drop Off
  1. Festival Location

    Grant Park
    Chicago, IL

    Lollapalooza is more than just a music festival. Taking place each year in historic Grant Park, Lolla is a four-day cultural experience that takes place on 115 acres between Downtown Chicago and Lake Michigan.

    Get directions to Grant Park from your location by clicking the map.

    Grant Park Map
  2. What Are The Transit Options For Lollapalooza?

    Here are some different transportation methods to help you come and go from Lollapalooza:

    • Uber
    • When you’re getting ready to head to the festival, add Uber to your lineup to help get to where you need to go. Receive up to $15 off your rider when you use promo code LOLLA18 (new users only). At the end of the night walk west to State Street or North to Randolph for pickup.

    • Public Transportation
    • CTA, Metra and Pace make getting to Lolla easy! Plan your trip today using the Regional Transportation Authority (RTA)‘s trip planner GoRoo with real-time travel information.

      The Chicago Transit Authority (CTA) has train and bus routes to Grant Park, throughout the city and to both major airports. Map out your route on CTA or click here to buy a CTA Visitor Pass (the best value!).

      Traveling from the suburbs? Metra’s commuter rail system makes it easy. Metra takes you to and from Lolla via one of five downtown train stations within walking distance of Grant Park. Metra is offering a $15 unlimited ride pass for Thursday and Friday and a $10 unlimited ride Weekend Pass for Saturday and Sunday. Fans are encouraged to travel after 9:30 a.m., when more capacity is available. Buy passes at train stations or on the Ventra App, available at the App Store or Google Play. Click here for the scoop on riding Metra to and from Lolla and to see Metra maps, schedules and station information.

    • Taxis
    • Grab a cab and get dropped off near the gates at Congress and Michigan Ave or Columbus and Monroe. Then head over to the Box Office and into Lollapalooza.

    • Parking
    • Convenient and security patrolled, 24-hour parking is available near Grant Park at the four Millennium Garages. For the best rates, reserve your parking in advance by clicking here.

    • Bicycles
    • With hundreds of stations around the Chicago area you can easily get to and from the festival on a Divvy bike. Receive your first ride free when you use promo code LOLLA18 in the Divvy app (one free ride per user, redeemable August 2-5, 2018). Divvy will have valets on site all four days of Lollapalooza at Michigan & Jackson from 11am to 11pm to help you get to Lolla even quicker!

      Lollapalooza offers ample bike parking just south of the main entrance at Congress and Michigan Ave. While you’re there, check in with ChainLinks for a custom Lolla bike-themed drawstring bag, free to cyclists while supplies last, and help with minor repairs and supplies you may have forgotten. Remember to roll with your lock to keep your bike secure while you’re at the show.

  3. Where Is The Entrance to Lollapalooza?

    Make your way to Grant Park and there will be a Main Entrance to Lolla at Michigan & Congress, in addition to the North Entrance at Columbus & Monroe. Refer to this map for guidance.

    Front Gate Frontgate

  4. ADA Parking, Pick Up, and Drop Off

    The designated ADA Pick Up and Drop Off location is on Monroe at Columbus Dr. Pick Up and Drop Off Only. No Parking.

    Parking is not available on the festival grounds. The Millennium Park Garage and the Millennium Lakeside Garage located at 5 S. Columbus Dr. (between Randolph and Monroe on Columbus) and the Grant Park North Garage located at 25 N. Michigan (entrances on Michigan at Madison, between Randolph and Monroe) are all fully accessible.

    Also, we strongly encourage using Chicago Transit Authority’s bus lines and rail stations. They are equipped with accessible services. Visit www.transitchicago.com/accessibility to find out more about accessible services from CTA.

Travel and Lodging

  1. What Are Hotel Packages?
  2. Where Should I Book My Lodging?
  3. Which Airport Should I Fly Into?
  1. What Are Hotel Packages?

    Check out our Lolla Hotel Packages! If you’re coming in from out of town, purchase a package with your wristband and book lodging near the festival. All a short distance to Grant Park!

  2. Where Should I Book My Lodging?

    If you want to purchase your hotel and ticket at the same time, check out our Hotel Packages.

    If you’ve already got your ticket and just need a place to stay, check out Hotels for Hope for the best deals on rooms. When you book through Hotels for Hope, a portion of your reservation will go to a charitable organization.

    Hostelling International has hostels in Chicago near Grant Park. Click here for information on the hostel nearest Grant Park.

  3. Which Airport Should I Fly Into?

    The two airports that can accommodate your travel plans are:

    • Chicago O’Hare International Airport
    • Chicago Midway International Airport

    If you’re coming from the airport, Go Airport Express offers Lolla attendees special rates on airport transfers. Click here to reserve!

    There are also many transportation options including taxis, rental cars, ride sharing, and public transportation that will take you to your destination in Chicago.

Before Buying Tickets

  1. What Types of Tickets Are Available?
  2. How Many Tickets Can I Buy? Is there a Limit?
  3. Can I Buy Multiple 1-Day Tickets?
  4. Is There a Layaway Plan for Tickets?
  5. Do I Pay Full Price For My Child?
  6. What Is A "Collectible Credential"?
  7. Ticket Protection
  8. Craigslist, StubHub & Scalping
  9. Legal Information
  1. What Types of Tickets Are Available?
    • 4-Day General Admission Ticket – Enjoy all four days of the festival and the entire lineup.
    • 1-Day General Admission Ticket – Enjoy the specific artists performing on the given day for which you buy a ticket.
    • 4-Day VIP Ticket – All the access of a General Admission Ticket with added comfort and class.
    • 1-Day VIP Ticket – Enjoy the specific artists performing on the given day for which you buy a ticket, with added comfort and class.
    • 4-Day Platinum Ticket – Upgrade your ticket for greater access and enhanced experience at the festival.
    • 1-Day Platinum Ticket – Upgrade your ticket for greater access and enhanced experience for one day of the festival.
    • Hotel Packages – Receive a 4-Day General Admission, VIP, or Platinum Ticket along with lodging near the park and festival merchandise.

    NEW this year we’re introducing GA+, the perfect way to up your Lolla game and get some amazing perks during the festival! Available to existing 4-Day or 1-Day GA Ticket-buyers, fans can upgrade to gain access to the GA+ Grove and more. Learn more about it here.

    Purchase your ticket on our Tickets page including more details on each festival ticket type.

  2. How Many Tickets Can I Buy? Is there a Limit?

    Yes, there is an event ticket purchase limit of 6 for GA and VIP. This limit applies per person, per transaction, per credit card, per billing address, per email address, and other factors.

    Any person or group that exceeds the ticket limit in any way is subject to and at risk of order cancellation and refunding at the discretion of Lollapalooza and its partners at any time after initial purchase.

  3. Can I Buy Multiple 1-Day Tickets?

    You may purchase any combination of 1-Day Tickets within the ticket limit.

  4. Is There a Layaway Plan for Tickets?

    We now offer a layaway plan for your wristband to the festival. The layaway plan option can be selected during the transaction process. For more information about the layaway plan, and existing orders on a layaway plan, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW.

  5. Do I Pay Full Price For My Child?

    Children 10 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

  6. What Is A "Collectible Credential"?

    A Collectible Credential is a special keepsake in addition to your wristband. For a small upcharge, you can add a cool, 3D keepsake to your order. The Collectible Credential will include the year’s customized artwork and specific lineup.

  7. Ticket Protection

    We now offer 100% ticket protection in the event that you cannot attend the festival for a covered reason. The cost is 9.2% of the ticket price and can be added to your order during the purchase process. For additional information on Secure Ticket, please refer to Front Gate Tickets’ Ticket Protection page or call 888-512-SHOW.

  8. Craigslist, StubHub & Scalping

    Every year, some of our fans think that buying a wristband via Craigslist, StubHub, or any broker site will save them some cash and allow them to access the festival. Unfortunately, many of these are either already used or are counterfeits.

    To receive 100% confidence, you must purchase your tickets through Lollapalooza.com or our official ticket provider, Front Gate Tickets. Fans now have the ability to buy and sell tickets through an official, verified ticket exchange. Click here to post your ticket or view available ticket options.

    Remember, removing a wristband and passing it off automatically voids it. Our security team will ensure that every wristband is tight on your wrist and has not been tampered with. If caught, your wristband will be cut off and you will be escorted from the festival grounds.

  9. Legal Information

    Lollapalooza is a rain or shine event.

    Ticket is for Lollapalooza Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

    “Management” means Caring & Daring, LLC, Lollapalooza, LLC, C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

    View the full legalese on our Legal & Privacy Page as well as our Terms and Conditions.

After Buying Tickets

  1. Box Office Location & Hours
  2. I Need To Update My Shipping Address
  3. Do I Have To Activate My Wristband?
  4. Wristband Shipment Info
  5. Official Festival Ticket Exchange
  6. How Do I Upgrade to a VIP or Platinum Ticket?
  7. Questions About An Order Already Placed
  1. Box Office Location & Hours

    Stay tuned for 2019 Box Office Location & Hours.

  2. I Need To Update My Shipping Address

    You may have moved recently or would like your order shipped to a different address. Our friends at Front Gate Tickets can now update your shipping address! Follow these easy instructions to begin the process.

  3. Do I Have To Activate My Wristband?

    We encourage you to activate your wristband for Lollapalooza. Wristband activation ensures a smooth process when entering the festival each day and makes sure that your investment remains yours. Once you have activated your wristband, you will have the option to register for Lolla Cashless which adds quick and easy payments throughout the park.

    Whether you choose to join the Lolla Cashless party or not, you will definitely want to activate your wristband. Equipped with RFID technology, each wristband will be personalized to YOU! But only after you activate your wristband!

    Taking this simple action will secure your investment and make sure the unique ID associated with your wristband is tied to the right person. In the event you encounter any issues as you enter or exit the festival grounds, activated ticketholders will receive quicker assistance.

  4. Wristband Shipment Info

    Wristbands will ship 2-4 weeks prior to the festival.

    If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets, at http://support.frontgatetickets.com or call 888-512-SHOW.

  5. Official Festival Ticket Exchange

    Fans can purchase or resell through an official, verified ticket exchange. Click here to view available tickets.

    If you purchased a ticket and can no longer attend the festival, you can also use the exchange to resell your tickets. Click here to post your ticket.

  6. How Do I Upgrade to a VIP or Platinum Ticket?

    If you’d like to upgrade your Lolla tickets in advance, please contact our ticketing partner, Front Gate Tickets, for assistance at http://support.frontgatetickets.com or call 888-512-SHOW, and have your original order number and information handy.

  7. Questions About An Order Already Placed

    If you’ve already purchased your 4-Day or 1-Day Ticket and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW.

    Refunds and/or exchanges are not allowed after a ticket is purchased.

    Frontgate Front Gate

VIP & Platinum

  1. VIP Lolla Lounges
  2. VIP Access & Viewing
  3. Platinum Lounges
  4. Platinum Access & Viewing
  5. Can I bring my child with me to the VIP or Platinum Lounge?
  6. Do you sell 1-Day VIP or Platinum Tickets?
  7. Are there different levels of VIP?
  8. Is there a special entrance for Platinum and VIP guests? 
  9. Do you offer group discounts?
  10. Do you offer a layaway plan?
  11. Can I upgrade from VIP to Platinum?
  12. Wristband Information
  13. Is there a Lollapalooza Mobile App?
  1. VIP Lolla Lounges

    The VIP Lolla Lounges have a North and South location in Grant Park. The Lounges are private, secluded areas with food, drinks, relaxed seating, shade and premium restrooms. Grab-and-go style fare from some of Chicago’s premier restaurants are served from 12:30-7:30pm, daily. Lounge hours are 11am-10pm, Thursday- Sunday.

  2. VIP Access & Viewing

    VIP guests have access to elevated viewing platforms with exceptional sightlines of the two main stages and festival grounds. These viewing decks are attached to Lolla Lounge North and Lolla Lounge South, respectively. VIP guests can also utilize golf cart shuttle transportation between the North and South Lounges.

    If you are looking for an up-close, prime viewing area separate from general admission, Platinum Tickets have access to viewing areas directly in front of the four main stages.

  3. Platinum Lounges

    The Platinum Lounges have a North and South location in Grant Park. The Lounges are air-conditioned, private and secluded areas with food, drinks, relaxed seating and premium restrooms. Platinum guests can enjoy gourmet fare from some of Chicago’s premier restaurants throughout the entire day, in addition to a full dinner service from 5pm-8pm. Lounge hours are 11am-10:30pm, Thursday-Sunday.

  4. Platinum Access & Viewing

    Platinum has access to viewing areas at each of the four main stages. These front-of-stage, barricaded areas are standing-room only, and guests can enjoy beer and wine while watching the show.

    On-stage viewing is available at the two main stages. The viewing platforms are subject to artist discretion.

    Platinum guests can utilize golf cart transportation between the Platinum festival entrance, lounges, and front-of-stage viewing areas.

  5. Can I bring my child with me to the VIP or Platinum Lounge?

    Yes. Children 10 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

  6. Do you sell 1-Day VIP or Platinum Tickets?

    Yes. We sell 1-Day VIP & Platinum Tickets.

  7. Are there different levels of VIP?

    While there are no different levels within VIP, we do offer Platinum Tickets as a separate upgrade from our VIP tickets.

  8. Is there a special entrance for Platinum and VIP guests? 

    Skip the lines and enter the festival through the PLATINUM and VIP gate which is located at the north side of the box office near Van Buren and Michigan Ave. As always, you can also enter through the main entrance located at Michigan and Congress, and the North Entrance at Columbus and Monroe.

    Platinum guests may enter the festival through our Platinum Main Entrance on the 11th Street Pedestrian Bridge. A Platinum concierge will greet you at the entrance and from there, you’ll be escorted by golf cart to the Platinum Lounges.

  9. Do you offer group discounts?

    We do not offer group discounts of any kind, but we can absolutely facilitate a large ticket order for the price per ticket listed on our website. For more information on group ticket purchase, please contact VIP@lollapalooza.com or Platinum@lollapalooza.com.

  10. Do you offer a layaway plan?

    We do offer a layaway plan for your wristband to the festival. The layaway plan option can be selected during the transaction process online. For more information about the layaway plan, and existing orders on a layaway plan, please contact our official ticket provider, Front Gate Tickets via http://support.frontgatetickets.com or call 888-512-SHOW.

  11. Can I upgrade from VIP to Platinum?

    Yes! If you would like to upgrade before the festival, you can contact our ticketing partner, Front Gate tickets at http://support.frontgatetickets.com or call 888-512-SHOW, and have your original order number and information handy. The cost to upgrade from VIP to Platinum is the difference in ticket price. You can upgrade a single-day VIP ticket to a single-day Platinum ticket, and a 4-day VIP ticket to a 4-day Platinum ticket. You can also upgrade on-site at the festival box office or in the VIP lounge.

  12. Wristband Information

    You will receive ONE wristband for each 4-Day Platinum or VIP Ticket purchase, and ONE wristband for each 1-Day Platinum or VIP Ticket purchase.

    If you accidently tightened your wristband when you received them in the mail, you can get a replacement band on-site at the Festival Box Office or at the Platinum Upgrades tent in the North and South Lolla Lounges. There is a $25 replacement fee for VIP guests (debit or credit card only), and for Platinum guests, free of charge.

    All of our tickets are non-refundable and non-transferrable. This policy is to ensure reliability and legitimacy of each ticket sold.

    If you are picking up your tickets via Will Call we require all ticket buyers to retrieve their tickets personally and bring corresponding identification. If alternate arrangements are necessary due to an unforeseen issue, please contact VIP@lollapalooza.com or Platinum@lollapalooza.com to request an accommodation.

  13. Is there a Lollapalooza Mobile App?

    Download The Official Mobile App for Android and iPhone now to have all you need to know at your fingertips!

    Also, remember to opt-in for Push Notifications to stay in the loop on important updates, fun giveaways, schedule changes, and emergency information all weekend long!

MyFest

  1. What is MyFest?
  2. What Happens If I Don't Create a MyFest Account?
  3. What Is the Difference Between "E-List" And "MyFest"?
  4. How Do I Sign In To MyFest?
  5. What Can I "Add" To MyFest?
  6. What Is The Music Player?
  7. MyFest Custom Page Privacy
  8. Additional Questions
  9. Legal & Privacy Information
  1. What is MyFest?

    Creating a MyFest account today gives you access to the festival all at your fingertips. You can prepare for your time at the festival by creating a customized schedule based on the artists you want to see, and share with your friends so you can plan beforehand together.

  2. What Happens If I Don't Create a MyFest Account?

    Basically, you can continue to use the entire site, listen to the music player, learn about bands, see when they are playing, participate in contests and all that jazz without ever interacting with MyFest. But you’d be missing out (and who wants to do that?). Signing up for MyFest lets you customize and compare your ideal festival weekend and keeps you up-to-date with what’s happening around Grant Park during the weekend. Signing up for MyFest does not sign you up for our e-mail list.

    And no, signing up for MyFest doesn’t mean we’ll bug you with unwanted updates. You’re in control and you can customize as much as you want to.

  3. What Is the Difference Between "E-List" And "MyFest"?

    MyFest is how you customize your entire Lollapalooza experience. It is how you create a Custom Schedule, Custom Lineup and Custom Festival. Anything you add will be added to your customized MyFest on lollapalooza.com.

    To stay even more connected to what’s happening with Lollapalooza, sign up for our E-list to receive email updates directly to your e-mail inbox about:

    • Official Lollapalooza Aftershows
    • Artist giveaways
    • Super-special deals
    • Updates on future festival tickets to get a head start!
  4. How Do I Sign In To MyFest?

    You can access MyFest by clicking on the horizontal “MyFest” green bar at the top of each page.* Simply click on your picture, if you’ve already logged in. If this is your first time logging in, click on the silhouette image in the circle at the top of the side bar to get going on MyFest.

    This bar lives on every page and will keep you signed in once you log in. So you can go explore artists and craft your schedule, and always have access to your MyFest from every page.

    *If you’re planning your festival from your mobile device, the MyFest access bar will be at the top of every page.

  5. What Can I "Add" To MyFest?

    Anything that has a “+” or “+ ADD” button. This can include, but not limited to:

    • Bands on the Lineup Page
    • Individual Artist Pages
    • Set Times from the Schedule Page

    Keep an eye out for the “+” or “+ ADD” and make sure to click that button. Once you add something to MyFest, you will see the green bar on the left light up. This means your time has successfully been added to your MyFest so that you can stay updated with special notifications.

    You can always remove something from MyFest as quickly as you can add it. Just look out for the “-“ or “- REMOVE” button.

  6. What Is The Music Player?

    The music player is a collection of Spotify tracks from artists appearing at Lollapalooza. It will stream continuously as you navigate throughout different pages of the website. You can activate the player without being signed into MyFest, either by clicking the play button on the left side of this page, on the Lineup or Schedule Page or any Band’s Page.

  7. MyFest Custom Page Privacy

    If you don’t want your custom MyFest page to be public, go to the MyFest Account Page (located in the footer) and click the “Make Your Festival Private…” button.

  8. Additional Questions

    Contact us at info@lollapalooza.com for any questions not answered here and we’ll help you out! Please be patient – we receive many emails and will answer them in the order received.

  9. Legal & Privacy Information

    You can find that info at our Legal & Privacy Page or our Terms & Conditions Page.

Wristbands

  1. Official Wristband Policy
  2. Lost or Stolen Wristband
  3. Do I Have To Activate My Wristband?
  4. Where Can I Locate the ID On My Wristband?
  5. Can I Mess With My Wristband?
  6. I Have a Question About Wristband Activation Not Answered Here.
  1. Official Wristband Policy

    • All wristbands will be mailed, no hard tickets or PrintPasses will be available this year.
    • All sales are FINAL – no refunds and no exchanges.
    • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
    • Wristbands MUST be worn securely on the RIGHT wrist so they cannot be slipped on and off.
    • Wristbands must be scanned upon exit at the gate in order to re-enter that same day, maximum of 3 ins & outs/day.
    • Wristbands are NON-TRANSFERABLE and NON-EXCHANGEABLE.
    • Do NOT remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
    • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be confiscated by security.
    • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
    • All ticketholders must pass through security and bags are subject to inspection. Prohibited items will be confiscated.
    • The festival takes place rain or shine.
    • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

  2. Lost or Stolen Wristband

    If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets at http://support.frontgatetickets.com or call 888-512-SHOW in advance of the festival.

    Please note: There is a $25 wristband replacement fee (debit or credit card only).

  3. Do I Have To Activate My Wristband?

    We encourage you to activate your wristband for Lollapalooza. Wristband activation ensures a smooth process when entering the festival each day and makes sure that your investment remains yours. Once you have activated your wristband, you will have the option to register for Lolla Cashless which adds quick and easy payments throughout the park.

    Whether you choose to join the Lolla Cashless party or not, you will definitely want to activate your wristband. Equipped with RFID technology, each wristband will be personalized to YOU! But only after you activate your wristband!

    Taking this simple action will secure your investment and make sure the unique ID associated with your wristband is tied to the right person. In the event you encounter any issues as you enter or exit the festival grounds, activated ticketholders will receive quicker assistance.

  4. Where Can I Locate the ID On My Wristband?

    Your Wristband ID is the 7-digit alphanumeric code located on the back of your 4-Day or 1-Day wristband. You’ll use this to activate your wristband, during which process you’ll also have the opportunity to register for Lolla Cashless.

  5. Can I Mess With My Wristband?
    • DO NOT remove your wristband between days.
    • If wristbands are removed or tampered with whatsoever, they are void and will be confiscated.
    • If wristbands are too loose and look like they can be slipped on and off, they will be confiscated.
  6. I Have a Question About Wristband Activation Not Answered Here.

    Please contact our ticket service provider, Front Gate Tickets, or by calling their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

Cashless

  1. What Is Lolla Cashless Presented by Citi? How Does it Work?
  2. What Are Lolla Cashless Benefits?
  3. Do I Have to Sign Up for Cashless and Pay With My Wristband in Order to Activate It?
  4. I Already Activated My Wristband, But Missed Lolla Cashless. What Should I Do?
  5. Are There Any Additional Fees for Using My Lolla Cashless Wristband?
  6. Can I Link Multiple Credit or Debit Cards to My Wristband?
  7. Can I Link the Same Card to Multiple Wristbands?
  8. Will My Wristband Run Out of Money?
  9. Is My Credit Card Information Stored on My Wristband?
  10. Is Lolla Cashless Secure?
  11. What Happens if My Wristband is Damaged?
  12. I Have a Question About Wristband Activation Not Answered Here.
  1. What Is Lolla Cashless Presented by Citi? How Does it Work?

    Click here to activate your wristband. To activate your wristband and register for Cashless, you’ll follow these three simple steps:

    • Activate your festival ticket with the unique ID located on the wristband during which time you will also have the option to link your credit card to your wristband and set a required PIN for security. Now you’re registered for Cashless too!
    • Next, order at any bar location and select vendors, and let them know you are paying with your wristband.
    • Then tap your wristband, add a tip amount, enter your PIN, and go!
  2. What Are Lolla Cashless Benefits?
    • Save time and easy to use!
    • No need to carry cash or a credit card.
    • Accepted at all bars, food vendors, art vendors, and festival merchandise tents.
    • Check out the Citi Cashless benefits here and register with your Citi card!
  3. Do I Have to Sign Up for Cashless and Pay With My Wristband in Order to Activate It?

    No. While we certainly think it’s the best payment option, you can activate your wristband without enabling the Cashless payment option.

  4. I Already Activated My Wristband, But Missed Lolla Cashless. What Should I Do?

    Don’t stress! Visit the Wristband Activation tent by Buckingham Fountain, and our staff can help you add Lolla Cashless and set your PIN right there!

    For more immediate assistance before the festival, please contact our ticket service provider, Front Gate Tickets, or by calling their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

  5. Are There Any Additional Fees for Using My Lolla Cashless Wristband?

    Nope! It is free to sign up and free to use!

  6. Can I Link Multiple Credit or Debit Cards to My Wristband?

    No. You will only be able to link a single credit or debit card to your wristband.

  7. Can I Link the Same Card to Multiple Wristbands?

    Yes. If you wish to allow your card to be linked to multiple wristbands, you certainly can. Each wristband will require a separate PIN. The PIN must be entered when using the wristband to purchase anything participating in the Cashless program at the festival.

  8. Will My Wristband Run Out of Money?

    Not unless the card you linked it to does. No funds are stored to the wristband, it’s just linked to your credit or debit card. As long as you could still use your card, you will still be able to use your Cashless wristband.

  9. Is My Credit Card Information Stored on My Wristband?

    No. We do not actually store any financial data on the wristband. The PIN you choose upon Cashless registration will always be required to make a purchase. However your card number and billing details are not stored on the wristband. So don’t worry about someone snagging your info.

  10. Is Lolla Cashless Secure?

    Yes! It works in conjunction with your credit card so it carries all the same security features and protection. You will also set a PIN during registration (just like a debit card), so no one else will be able to use your wristband or your Cashless Account without your PIN.

  11. What Happens if My Wristband is Damaged?

    First, don’t panic. We can help! Bring your damaged wristband to a Ticket Help Tent at the festival (located at the Box Office and entrance/exit gates) and we can replace any activated wristband after verifying your ownership. You will have to re-link your credit card for security purposes. Then you will be back in action!

  12. I Have a Question About Wristband Activation Not Answered Here.

    Please contact our ticket service provider, Front Gate Tickets, or by calling their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

Be Part of the Festival

  1. Get Involved at Lollapalooza Through the Love Hope Strength Foundation
  2. Chow Town Vendor Application
  3. Market Vendor Application
  4. Lolla Cares Vendor Application
  5. Sustainability
  6. Join The Festival Team
  1. Get Involved at Lollapalooza Through the Love Hope Strength Foundation

    Lollapalooza is committed to supporting organizations dedicated to improving the quality of life for generations to come. For the fourth year at Lollapalooza, the Love Hope Strength Foundation is recruiting Ambassadors to volunteer on its behalf to promote their mission of signing up individuals to become potential marrow donors through their GET ON THE LIST campaign.

    Get involved with LHSF at Lollapalooza by spending about 4 hours promoting their mission through interacting with fans across the Festival grounds on various teams focused on patron services and eco-initiatives: help fill water bottles, welcome patrons to the festival and more. The LHSF ambassador teams enhance the festival experience for all fans while supporting the Love Hope Strength Foundation by helping promote their mission.

    For more information on the Love Hope Strength Foundation’s mission or to apply for an Ambassador position, visit the Love Hope Strength Foundation’s website at www.lovehopestrength.org/lollapalooza.

  2. Chow Town Vendor Application

    The 2018 Lollapalooza Chow Town vendor application has closed. Stay tuned for more information!

    Contact foodcourt@lollapalooza.com with questions.

  3. Market Vendor Application

    The 2018 Lollapalooza Market vendor application has closed. Stay tuned for more information!

    Contact vending@lollapalooza.com with questions.

  4. Lolla Cares Vendor Application

    The 2018 Lolla Cares Vendor Application has closed. Check out our participating 2018 Lolla Cares organizations here.

    Contact greening@lollapalooza.com with questions.

  5. Sustainability

    Lollapalooza, a 2017 Illinois Sustainability Award recipient, strives to mitigate its impact on the environment. We take a considerable amount of pride in the efforts of our fans in maintaining the integrity of Grant Park over the course of the weekend. Partner with us to reduce the festival’s impact on the environment by participating in recycling initiatives such as Rock and Recycle, diverting waste from going into the landfill by composting your food waste and other compostables, refilling your water bottles, and supporting the wonderful causes you’ll discover at the festival.

  6. Join The Festival Team

    The folks behind the festival don’t just create experiences – they are in the business of putting smiles on people’s faces. Join Lollapalooza, C3 Presents, and Front Gate Tickets to help partner with us in this endeavor. Check out C3 Career Page for current job opportunities, C3 Internship Page for student intern positions, and Front Gate Tickets Career Page.

ADA Access and Accommodations

  1. ADA Festival Entrance
  2. Lollapalooza Access Center
  3. Patrons with Mobility Limitations
  4. Special Dietary Needs
  5. Service Animals at Festival
  6. American Sign Language (ASL) Interpretation Performances
  7. ADA Wristband Program
  8. ADA Parking, Pick Up, and Drop Off
  9. Still Have Questions About Our ADA Access & Accommodations?
  1. ADA Festival Entrance

    There are special designated lanes at the festival entrances for patrons with disabilities. Look for the wheelchair signs above the entrance lanes or ask a Festival Staff member to direct you to the lanes.

    Handicap

  2. Lollapalooza Access Center

    Our Access Center is located inside the festival grounds on Columbus Dr. just west of Buckingham Fountain. It is clearly marked on the festival map.

    Our Access Center services include, but not limited to:

    • Answers to questions specific to the Access Program
    • Information relevant to our patrons with disabilities
    • Programming information in large print for reference
    • Power outlet for recharging power wheelchairs
    • Festival map that identify all viewing areas for patrons with mobility limitations, patrons who are Deaf / Hard of Hearing or sensory difficulties (plus one companion). Please note that special access viewing areas have limited capacity and are available on a first-come, first-served basis.
    • Sensory Access is partnering with Lollapalooza to create a safe experience at the festival for those with Sensory difficulties, including those with Autism, Down Syndrome, etc. Sensory Access will be providing headphones, information on quiet spaces around the venue and assistance for those who have difficulty with the sensory aspects of music festivals and concerts.
  3. Patrons with Mobility Limitations

    The Festival grounds are wheelchair accessible, but please be aware that this is a large venue with great distances between stages. Also, it is an outdoor music festival situated in a park. Therefore, most travel is over natural terrain. If it should rain, there will be mud in some places.

    We do not provide personal care, golf cart rides, or push service. Please plan ahead and bring attendants if needed. In addition, the festival does not provide wheelchairs for rent or loan. Please make arrangements in advance if a wheelchair is needed.

    Wheelchairs, power wheelchairs and three or four-wheeled scooters are allowed for use by Patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.

    Visit the Access Center for a map of the festival grounds with wheelchair platform locations identified. The wheelchair platform areas are reserved at all times for people with mobility impairments plus one companion. Please note that these areas have limited capacity and are available on a first-come, first-served basis.

    Accessible portalets are available at the ends of each row of restrooms throughout the park.

  4. Special Dietary Needs

    Outside food and drink is not allowed in the festival, but if a patron has special medical dietary restrictions, items will be allowed if accompanied by a doctor’s note. You will be asked to present your doctor’s note to security upon entry to the festival.

    A patron requiring insulin is allowed to bring his or her medically necessary materials and medications provided all medicine has a prescription label with the patron’s name. Out of concern for the festival staff and volunteers who handle the trash, please dispose of your medical waste and syringes in the proper disposal located at the medical tent (see public map for exact location). Please do not dispose of these items in other trash bins at the festival.

  5. Service Animals at Festival

    Animals and pets are not allowed within the festival grounds. Service animal inquiries can be sent to access@lollapalooza.com.

  6. American Sign Language (ASL) Interpretation Performances

    We provide many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Write access@lollapalooza.com to request specific shows be interpreted. The deadline to request an interpretation is the second Friday of the month prior to the festival each year. Requests submitted after this date will be reviewed on a case by case basis. Check back closer to the festival for the schedule.

    Click here to see a schedule of this year’s ASL interpreted performances!

    Please visit the Access Center for a map of the festival grounds with Deaf/Hard of Hearing areas identified. The designated areas are reserved only for Deaf/Hard of Hearing patrons and one companion. Please note that these areas have limited capacity and are available on a first-come, first-served basis.

    For a description of our ASL Program in American Sign Language, check out this helpful video.

  7. ADA Wristband Program

    Visit the Access Center for information on our wristband program. If you have mobility impairments, sensory difficulties or are Deaf or Hard of Hearing you can request a specially colored wristband at the Access Center. This wristband is to show our team that you (plus one companion) are eligible to enter the wheelchair platform or the Deaf and Hard of Hearing areas.

    Note: the wristband does not guarantee a spot in these areas. Both areas have a limited capacity and are available on a first-come, first-served basis. The wristband is non-transferable.

  8. ADA Parking, Pick Up, and Drop Off

    The designated ADA Pick Up and Drop Off location is on Monroe at Columbus Dr. Pick Up and Drop Off Only. No Parking.

    Parking is not available on the festival grounds. The Millennium Park Garage and the Millennium Lakeside Garage located at 5 S. Columbus Dr. (between Randolph and Monroe on Columbus) and the Grant Park North Garage located at 25 N. Michigan (entrances on Michigan at Madison, between Randolph and Monroe) are all fully accessible.

    Also, we strongly encourage using Chicago Transit Authority’s bus lines and rail stations. They are equipped with accessible services. Visit www.transitchicago.com/accessibility to find out more about accessible services from CTA.

  9. Still Have Questions About Our ADA Access & Accommodations?

Sponsors

  1. Check Out This Year's Festival Sponsors
  2. Become A Lollapalooza Sponsor
  1. Check Out This Year's Festival Sponsors

    Please visit our Sponsors page for a complete list of Festival partners and sponsorship contact information.

  2. Become A Lollapalooza Sponsor

    Interested in contributing to the fan experience at this year’s festival through sponsorship? Please contact Casie Latimer with inquiries.

    For questions about becoming a food or art vendor, please email vending@lollapalooza.com. For questions about becoming a charity vendor, please email greening@lollapalooza.com.

Media and Press

  1. Press and Editorial Information
  2. Marketing & Media Partnerships
  1. Press and Editorial Information

    The 2018 Lollapalooza Press Application has closed.

    For Press and Editorial inquiries, please email Brittany Pearce, Fresh & Clean Media.

  2. Marketing & Media Partnerships

    For Marketing and Media Partnership inquiries, please email Brooke Leal.